You can permanently delete your Meslingo account and all data associated with it at any time. Deletion is self-service inside the app and takes effect immediately. If you can no longer sign in, email us and we will do it for you.
Request deletion by emailOption 1 — Delete in the app (recommended)
- Open Meslingo and sign in.
- Go to Profile (your avatar) → Account.
- Tap Delete account.
- We email a 6-digit verification code to the address on your account. Enter it to confirm.
- Your account and data are deleted immediately and you are signed out on every device.
Option 2 — Request deletion by email
If you cannot access the app or your account, send an email to support@meslingo.ai from the email address registered to your Meslingo account, with the subject “Delete my Meslingo account”. We use the sending address to verify that you own the account and may ask you to confirm a verification code sent to it. Requests are processed within 30 days; you will receive a confirmation email once the deletion is complete.
What is deleted
- Your account: email address, display name, avatar, password, sign-in sessions and device bindings
- Learning data: progress, attendance and streaks, exam and game results, placement and learner profile
- Your content: vocabulary, grammar notes, writing and speaking submissions, uploaded images and files
- Chat and AI tutor conversation history
- Membership, AI Points balance, gift-code and referral records tied to your account
- Classroom data: your memberships and submissions as a student; classrooms you teach are archived and your identity removed
- Push-notification tokens and diagnostic logs linked to your account
What may be kept
- Shared community content (vocabulary sets, quizzes and groups you published for others) remains available but is anonymised — your name and email are removed from it.
- Purchase records required for tax, accounting and fraud-prevention obligations are retained for the period required by law, without any link to your profile. Subscriptions bought through the App Store or Google Play are managed and cancelled in your store account — deleting your Meslingo account does not cancel a store subscription.
- A hashed device identifier used to prevent repeated claiming of one-time welcome bonuses is kept; it is not linked to your name or email.
- Server backups containing your data are overwritten on a rolling basis within 30 days.
Questions
For anything else about your data, see our Privacy Policy or contact support@meslingo.ai.